Returns

As part of our dedication to providing the best customer service possible, our goal is to offer our customers the most hassle-free return process available. Please submit the form below to request a Return Authorization (RA). Once we have verified your request, you will receive a confirmation email containing your Return Authorization number.

Return Requirements

Handsets must be returned in like-new condition (e.g. no cracks, scratches, liquid damage, or other damage). Handset returns must include original packaging with all original kit components, such as the following (contents may vary):

  • Handset
  • Activation Card (if applicable)
  • All Accessories
  • Charger
  • SIM Card (if applicable)
  • Battery
  • Documentation (e.g., manuals, activation guides, etc.)