This device must be returned (postmarked) within 10 days from the activation date to avoid any early termination fees with Sprint. The activation date counts as day one. Exchanges for a defective device must be reported within 10 days from the order date. Exchanges can only be made on defective devices to the same device. To process a return or exchange, you must contact the Wireless Center for an Return Authorization # (RA#). This can be done on the Returns page.